New Build Property Industry Regulations

Increase in the standard of New Build Homes

Over the years the standard of new build homes has dramatically increased, with more regulatory bodies working together to build confidence in new home construction quality. We were happy to be approved by the leading UK agency, meaning we can offer our customers and developers the best possible service. 

Who regulates New Build properties?

New Build Warranties

We would advise obtaining a warranty from the developer for the new home, there are a number of suppliers in the marketing. This usually comes as a 10 year structural warranty, meaning that the cost of fixing any damage caused by faults in specified parts of the home, usually the structural and weatherproofing elements is covered.

Consumer Code

The code for Home Builders is an industry led scheme which gives protection  and rights to purchasers of new homes, ensuring that new Home Buyers are treated fairly and are fully informed about their purchase before and after they sign the contract

The Property Ombudsman (TPO)

The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.

The New Homes Quality Board (NHQB)

NHQB is a new independent body that will have responsibility for overseeing the quality and the customer service provided by developers to buyers from the sales and marketing of new homes until the end of the first two-years of ownership.

Based on the principles of independence, transparency and integrity, its objectives are to deliver a consistently high standard of new home quality and service, and to strengthen complaints handling and redress for purchasers of new-build homes where these high standards are not achieved.