In line with government guidance all our branches and some of our head office sites are now open, having applied our COVID-19 governance framework including risk assessments.
In order to visit our show homes it will be necessary to make an appointment – preferably by phone – in advance, and only one or two customers will be allowed in at a time – depending on the size of the home.
To support the NHS Test and Trace in England, Test and Protect in Scotland some organisations in certain sectors of the economy can volunteer to collect the details, and maintain records, of staff, customers and visitors on their premises. Participation in this scheme for both businesses and individuals is voluntary. Just so you know, we always record customer enquiries in our customer system in order to provide our services to you and your rights over the use of the data are unchanged and outlined in our Privacy Notice. However on request from the relevant Government Agency we will provide your contact information to support the wider public interest of suppressing the COVID-19 virus. Please let us know if you would prefer for us not to share your data in this way.
We hope that this information has proved useful and we will, of course, be continuing to monitor government advice and guidance and provide any relevant updates to our teams on an ongoing basis and to our customers, as required.
Overall we remain dedicated to supporting you in any way we can during this difficult time and would like to take the opportunity to thank you for your continued support and patience. We wish you, and your families, well.